i have paid xenobot but i don't receive days

[tibiano4ever]

i have paid xenobot but i don't receive days, how can i contact support? i dont find an email to do that, thx for help.

[Flappy Joe]

Did you pay via paypal? Check your email, check the status of the payment to make sure it's definitely been completed.

[tibiano4ever]

Did you pay via paypal? Check your email, check the status of the payment to make sure it's definitely been completed.

yes i used paypal, i have money on my paypal balance, so it is completed already, but days not comes :S

i bought many others, and it never happening, i think its an bug on payment system

[HolmaN]

Is the payment listed in your paypal history as complete or pending?

[tibiano4ever]

Is the payment listed in your paypal history as complete or pending?

complete, the money comes from my balance, so its not any card fault, or any fault from me, as i said i did a lot, and it never happening :s

[Kim]

I hope this get fixed soon... DarkstaR can you do anything about it?

[tibiano4ever]

please any moderator ask darkstar about that, it is complete since i paid, i already sent an pm to him with paypal details, and he not answer..

[tibiano4ever]

dispute on paypal, will be the soluction :s

[DarkstaR]

I've been gone for four days. If you close the dispute, I can fix it. If not, that's your choice.

[tibiano4ever]

I've been gone for four days. If you close the dispute, I can fix it. If not, that's your choice.

ok i close the dispute, can you fix now? thx

[DarkstaR]

ok i close the dispute, can you fix now? thx

I'm not sure what the issue is because the user has an active licence which has been active since October 8th, 2013, as a result of the transaction ID you sent me.

In the future, you should be sure that your customers are not the issue before attempting to charge money back from me when my system is working flawlessly.

Closed.