Got charged twice [Archive]

Adrax 13

01-11-2016, 06:11 PM

I purchase another month of xeno yesterday That is all fine and great but then i just got another email from paypal i was charge again by xeno :/
DarkstaR
jo3bingham
Joshwa534

Adrax 13

01-12-2016, 04:38 PM

Still waiting for help on this :/

Joshwa534

01-12-2016, 09:05 PM

Still waiting for help on this :/

The only person that can help with that is DarkstaR.
Rest assured the issue will be looked into and resolved though.

Whitehat

01-13-2016, 12:12 PM

Most likely double charge from the automatic payment system, which means you have paid for 2 months in total right now.

As joshwa said, only Darkstar can help you out on this one.

Adrax 13

01-13-2016, 07:14 PM

Most likely double charge from the automatic payment system, which means you have paid for 2 months in total right now.

As joshwa said, only Darkstar can help you out on this one.

Didn't even knew it automatic purchases another month lol. But anyways if that was the case I would have 60 days of xeno time I only have 30.

DarkstaR
I would like one payment back at least, it's been two days, i've even open up a dispute on paypal to which I thought would speed the process up. But none the less I trust DarkstaR will return my money.

XtrmJosh

01-13-2016, 10:05 PM

Didn't even knew it automatic purchases another month lol. But anyways if that was the case I would have 60 days of xeno time I only have 30.

DarkstaR
I would like one payment back at least, it's been two days, i've even open up a dispute on paypal to which I thought would speed the process up. But none the less I trust DarkstaR will return my money.

Disputes cause the fees that vendors pay to go up, so by raising one you're doing little more than costing him money. Overall, if that dispute doesn't end in a certain way, you could end up costing him considerably more than the whole amount of revenue you might make him. I'd make the assumption that he's aware of your thread and is busy IRL. If you're in no rush for the refund, just be patient and it will come. If you're in a rush, let it be known and I'm sure he'll do what he can. For the time being, I'd suggest that you check you haven't now taken out a "double subscription" somehow. To do this, log into paypal, in the top right click your profile image then click your username, on the left click My Money, on the right click Update next to My Pre-approved Payments, and confirm that there is only one active for Xenobot.

Adrax 13

01-14-2016, 12:45 AM

Disputes cause the fees that vendors pay to go up, so by raising one you're doing little more than costing him money. Overall, if that dispute doesn't end in a certain way, you could end up costing him considerably more than the whole amount of revenue you might make him. I'd make the assumption that he's aware of your thread and is busy IRL. If you're in no rush for the refund, just be patient and it will come. If you're in a rush, let it be known and I'm sure he'll do what he can. For the time being, I'd suggest that you check you haven't now taken out a "double subscription" somehow. To do this, log into paypal, in the top right click your profile image then click your username, on the left click My Money, on the right click Update next to My Pre-approved Payments, and confirm that there is only one active for Xenobot.
Ouch didn't mean to cause any problems :/. Did what you said and I do only see one active for Xenobot.

zezztah

01-14-2016, 06:39 PM

Yeah hope DarkstaR can help you soon.

Redrum

01-15-2016, 01:31 AM

I was charged today too look into my account aswell I didn't know anything about it my wife see it on the bank statement and just asked me about it

Adrax 13

01-15-2016, 02:43 AM

I was charged today too look into my account aswell I didn't know anything about it my wife see it on the bank statement and just asked me about it

I also told my friend about it and he never heard of auto purchase for xenebot either.
Hopefully DarkstaR looks at this soon because my friend said that dispute I open can be a very big pain in the ass if not fixed soon :/ (Didn't know it would cause any problems, I thought it would make this process fast)

Adrax 13

01-17-2016, 06:33 AM

Well i closed the dispute because I didn't want to cause any problems. But still waiting on DarkstaR

Adrax 13

01-21-2016, 03:55 PM

Starting to get worried that this issue is being ignored :/. I love xeno bot and what darkstar created I just want this issue resolved it's been 11 days now :(
http://i.imgur.com/5B3EHRD.png?1
Here is proof that i was charged twice DarkstaR Joshwa534 jo3bingham Aydin Elvang

Elvang

01-21-2016, 08:57 PM

The only person who can deal with this is DarkstaR and he hasn't seen the thread yet.

DarkstaR

01-21-2016, 11:45 PM

Adrax 13

01-22-2016, 12:10 AM

XtrmJosh

01-22-2016, 02:35 AM

You signed up for the recurring payment two times. You can check out your recurring payments in PayPal: http://lmgtfy.com/?q=paypal+recurring+payments

All recurring payments are 100% handled by PayPal, there's literally nothing here from XenoBot's side except maybe not making it clear that you'd signed up twice.

It's undefined behaviour what happens when a payment is made for the same subscription twice? I mean, the subscription may exist twice for the Paypal side of things, but it smells to me like there's a bug with your account system which doesn't recognise the second payment or just fails to act on it... Or are you going to tell me Xeno makes your botting twice as efficient if you double pay? ;)

DarkstaR

01-22-2016, 09:58 PM

Yeap you are right I just haven't seen that before so I was little thrown off. But I was would like to state I was charged twice but I only got 30 days of xeno time :/ @DarkstaR (http://forums.xenobot.net/member.php?u=2)

That doesn't seem to be true. You have time until March 11th, which is 2 full months after the date of the double charge.

Are you even measuring the states which you're describing here, or are you just guessing at them and then pretending they're fact?

DarkstaR

01-22-2016, 10:06 PM

It's undefined behaviour what happens when a payment is made for the same subscription twice? I mean, the subscription may exist twice for the Paypal side of things, but it smells to me like there's a bug with your account system which doesn't recognise the second payment or just fails to act on it... Or are you going to tell me Xeno makes your botting twice as efficient if you double pay? ;)

You're not really being helpful by making smart ass remarks about a situation when your view of the situation that is not fully quantified.

Adrax 13

01-23-2016, 03:59 AM

That doesn't seem to be true. You have time until March 11th, which is 2 full months after the date of the double charge.

Are you even measuring the states which you're describing here, or are you just guessing at them and then pretending they're fact?

Well this is what happen when i checked my xeno time on xenosuite it only said 30 days left that was the after January 10th then i checked the next two days and it kept going down so I never saw the new time added in. And now I can't check on xenosuite on how much time I have left because this is what i get when I click xenosuit
http://i.imgur.com/kRhpJgM.png?1

And I don't know of another way to check how much time I have left.

So I'm neither guessing or pretending, I'm just confused

Elvang

01-25-2016, 06:00 AM

Well this is what happen when i checked my xeno time on xenosuite it only said 30 days left that was the after January 10th then i checked the next two days and it kept going down so I never saw the new time added in. And now I can't check on xenosuite on how much time I have left because this is what i get when I click xenosuit
http://i.imgur.com/kRhpJgM.png?1

And I don't know of another way to check how much time I have left.

So I'm neither guessing or pretending, I'm just confused

http://forums.xenobot.net/payments.php

Should be right at the top in the 'Active Subscriptions' area.