Forum Suggestions

Another suggestion! I'm on a roll.

Let's create a form of Support Team comprised of people whom are both knowledgeable in Lua and are willing to assist people for the new XenoBot Scripts segment of the latest Binary release. It would be a perfect way, not only to provide support for scripts members use, but also have a dedicated team of smart individuals answering questions and supporting users of these XenoBot scripts. Let's make XenoBot Binary the most user friendly experience in the history of Tibia.

@DarkstaR, @Joshwa534, @Elvang, @Nakuu, @Messed Around, @Luls, @jo3bingham, @Syntax

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Originally Posted by DarkstaR

We have @Nakuu, @shadowart, @Rydan, @Spectrus, @Syntax, and me. Are you suggestion someone new?

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Open it up to the community. It will allow the senior level staff to focus on releases and not so much on support. It will both improve quality and decrease workload.

I know Syntax takes days to respond to PM's sometimes because he's busy. Totally understandable, but we can avoid that.

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Originally Posted by J.Dre

Open it up to the community. It will allow the senior level staff to focus on releases and not so much on support. It will both improve quality and decrease workload.

I know Syntax takes days to respond to PM's sometimes because he's busy. Totally understandable, but we can avoid that.

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The community can already contribute in public threads. I guess what you mean is you want there to be some standardized process that allows community members to help other users? Or a usergroup so senior people can be recognized as helpers?

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Originally Posted by DarkstaR

The community can already contribute in public threads. I guess what you mean is you want there to be some standardized process that allows community members to help other users? Or a usergroup so senior people can be recognized as helpers?

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Sure, a new user group would work. :) Can name it, "Support Team" or something. Their main priority will be supporting members with scripts and errors. As Binary becomes more popular, as I feel it will, there is going to be a demand for such a group. Moderators may also help but they have a different focus. A specific group dedicated to support would be great.

There are very good scripters around here who aren't Moderators. This will give them importance and encourage them to share their knowledge with others.

We'll keep this in mind for the future. For now, we'll see how the current team can handle growth. If they can't scale, we'll either make a helper type usergroup or ad more moderators. Thanks.

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Originally Posted by J.Dre

I know Syntax takes days to respond to PM's sometimes because he's busy. Totally understandable, but we can avoid that.

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PM's are not the way to get Lua support. The benefit of a forum is public knowledge, I generally don't help people in PM's unless it's a private issue. I think a support / help section is enough. People who are willing and knowledgable will step up and post.
I don't see a need to form a group or a team.

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Originally Posted by Syntax

PM's are not the way to get Lua support. The benefit of a forum is public knowledge, I generally don't help people in PM's unless it's a private issue. I think a support / help section is enough. People who are willing and knowledgable will step up and post.
I don't see a need to form a group or a team.

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It encourages further support because they may be invited to join the Support Team. The concept of being a part of something of significance is attractive in itself, and will inspire more quality workmanship in script development and support. If you have the opportunity to prove yourself helpful, you may be rewarded by being part of this group.

Seen it first-hand on other forums. Even helped implement a team on OtLand. It works. ;)

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Originally Posted by J.Dre

It encourages further support because they may be invited to join the Support Team. The concept of being a part of something of significance is attractive in itself, and will inspire more quality workmanship in script development and support. If you have the opportunity to prove yourself helpful, you may be rewarded by being part of this group.

Seen it first-hand on other forums. Even helped implement a team on OtLand. It works. ;)

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Thats how we run the junior moderator team now, though. Ask @Nakuu and @shadowart, they never asked to join. I saw how awesome @Nakuu was with handling his suggestions thread and handling support for his service, and I saw @shadowart in every Lua thread helping people. That combined with recommendations from the internal team got them the jobs. That's how I hope to expand the mod team in the future, and if Binary blows up, we'll definitely expand :)

@J.Dre

Do you just think of something and then post here without some logical thinking?

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Originally Posted by Kirby

@J.Dre

Do you just think of something and then post here without some logical thinking?

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Nope. Everything is extensively considered. Some I've even experienced elsewhere.

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@DarkstaR: Moderators and the Support Team I'm suggesting should not be one in the same. They play two entirely different roles in the community. Both are community services, but they serve two different purposes. And the Support Team would be specifically for knowledgeable Lua Scripters.

It's enough that you're considering it. I appreciate you taking the time to do so. :) If it's not implemented, I doubt the forum would fall apart. But if it were implemented, I assure you, it would be very beneficial when the community begins to grow - imagine dozens helping because they want to be part of something greater.

Once they have this title, they probably wouldn't want to lose it, so they'd continue providing support. Less work for you and the others.