My subsription was automatically charged!!

I bought a 30 day subscription and it automatically charged again from my paypal account. I feel like cheated beacuse I have bought many times the 30 days subscription and this is the first time that I have this problem. Pleace help, I want to know if I can have my money back. I don't feel safe about paying again for this service.

SORRY FOR MY BAD ENGLISH!

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Originally Posted by Peloswe

I bought a 30 day subscription and it automatically charged again from my paypal account. I feel like cheated beacuse I have bought many times the 30 days subscription and this is the first time that I have this problem. Pleace help, I want to know if I can have my money back. I don't feel safe about paying again for this service.

SORRY FOR MY BAD ENGLISH!

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You clicked on the subscription one, not the 30 days, note the * beside the subscription where it explains it below when purchasing.

As I saied. I've bought the subscription many times for me and friends without this problem. I don't know why you put a "*" to refer the permanent subscription. Because "*" means being charged for unlimited time for all over the world? I dot think so. Is stealing without being called thief. Good job. Nice way to earn extra money.

I agree.

I don't mean to offend nicks sales tactics but, i even feel offended by that little trick lol.

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Originally Posted by Elvang

You clicked on the subscription one, not the 30 days, note the * beside the subscription where it explains it below when purchasing.

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As I saied. I've bought the subscription many times for me and friends without this problem. I don't know why you put a "*" to refer the permanent subscription. Because "*" means being charged for unlimited time for all over the world? I dot think so. Is stealing without being called thief. Good job. Nice way to earn extra money.

The display is hard-coded into vBulletin. Morever, an * is a very common way to denote additonal information on a page footer. If you are unable to understand this, then the internet is going to be a very scary place for you.

I'm not going to edit vBulletin's code just to make this more obvious.

Moreover when you start an automatic-monthly payment you are notified by email.

I don't know why, but when I bought just now, it took me like 2 minutes before I saw the additional information. I was looking for it, but didn't expect it "outside of everything" I guess.

Are you guys serious?

Walk me through it...


There are two options to choose from:

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1. 30 days *
US$7.95

and

2. 30 days
US$7.95

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What is going through your heads right now?

1. Oh, they must be EXACTLY the same, just a bug showing two exactly equal products!
2. Oh, that asterisk (*) must mean something, lets check it out if I can find anything.

If you pick number 1, I'm afraid the joke is on you.

No, I'm not afraid, I'm quite amused by these threads. "I feel offended!"

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Originally Posted by Peloswe

As I saied. I've bought the subscription many times for me and friends without this problem. I don't know why you put a "*" to refer the permanent subscription. Because "*" means being charged for unlimited time for all over the world? I dot think so. Is stealing without being called thief. Good job. Nice way to earn extra money.

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I bet you are one of those people just spamming "Next", "Next", "Accept", "Ok", when installing newly downloaded products aswell.

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Originally Posted by playmate

Are you guys serious?

Walk me through it...


There are two options to choose from:

What is going through your heads right now?

1. Oh, they must be EXACTLY the same, just a bug showing two exactly equal products!
2. Oh, that asterisk (*) must mean something, lets check it out if I can find anything.

If you pick number 1, I'm afraid the joke is on you.

No, I'm not afraid, I'm quite amused by these threads. "I feel offended!"



I bet you are one of those people just spamming "Next", "Next", "Accept", "Ok", when installing newly downloaded products aswell.

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Agreed lol, every time I have bought xb license, I have made sure to check this, it's not Darkstars fault, its user fault...

weird how so many lifetime members comment in a thread about payments..

that being said i agree the asterisk is pretty clear.

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Originally Posted by viser14

weird how so many lifetime members comment in a thread about payments..

that being said i agree the asterisk is pretty clear.

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I have bought my fair share of other similar products, and they are all using the same "tactic" if you may call it that. There is nothing wrong with it, just like putting candy close to the registers at the supermarket. No one is forcing you to buy it - you make an active choice. Just as with this. The information is there - some people just choses to ignore it and then whine their asses off.

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Originally Posted by playmate

I have bought my fair share of other similar products, and they are all using the same "tactic" if you may call it that. There is nothing wrong with it, just like putting candy close to the registers at the supermarket. No one is forcing you to buy it - you make an active choice. Just as with this. The information is there - some people just choses to ignore it and then whine their asses off.

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you're comparing it to impulsive purchases? nah, bad analogy.

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Originally Posted by viser14

you're comparing it to impulsive purchases? nah, bad analogy.

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Yes, it was bad. Just as OPs ability to think longer than his nose. Such as the impulsive shoppers.

You just didn't read the "contract" before you signed it.
Your problem.

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Originally Posted by Valadia

You just didn't read the "contract" before you signed it.
Your problem.

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Originally Posted by Valadia

TERMS OF USE:

This End User License Agreement is an agreement between the owners of XenoBot and you regarding your subscription. Purchasing this software implies that you agree to the terms of this agreement. If you disagree with any part of this license agreement, you must not continue with your purchase.

1. RIGHT TO XENOBOT ACCESS

The XenoBot owners grant you the right to access exclusive sections and use the XenoBot in accordance with the terms of this agreement. You may use your license only on a single computer. You must abide by forum rules while using your licensed account.

2. OWNER INFORMATION

You may not rent, lease, lend, or in any way distribute or transfer any rights in this Agreement or the Software to third parties without Licensor's written approval.

3. NO WARRANTY

The Software is being delivered to you "AS IS" the licensor and its suppliers make no warranty as to its use or performance. LICENSOR AND ITS SUPPLIERS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE. LICENSOR AND ITS SUPPLIERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO NONINFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU ASSUME ALL RISK ASSOCIATED WITH THE QUALITY, PERFORMANCE, INSTALLATION AND USE OF THE SOFTWARE INCLUDING, BUT NOT LIMITED TO, THE RISKS OF PROGRAM ERRORS, DAMAGE TO EQUIPMENT, LOSS OF DATA OR SOFTWARE PROGRAMS, OR UNAVAILABILITY OR INTERRUPTION OF OPERATIONS. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE APPROPRIATENESS UPON USE OF THE SOFTWARE AND ASSUME ALL RISKS ASSOCIATED.

4. ACKNOWLEDGEMENT

You acknowledge that you have read and understand this license agreement and that you agree to its terms. You acknowledge that this agreement has priority over any order, engagement, advertisement, or other written agreement which preceded

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I dont see a single thing about being fu*** once a month. I guess you are talking about the small letters at the bottom of the page where is strategically puted to scam a few more dollars.

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Originally Posted by playmate

Yes, it was bad. Just as OPs ability to think longer than his nose. Such as the impulsive shoppers.

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Still not the same. Bad analogy. You are just making it look worst.

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Originally Posted by Rydan

A * means there is additional information given (often at the bottom) on the same page, and yes that is how it is done in the whole world.

The information shown in the bottom in this case is:

http://i.imgur.com/PYZor3D.png

Yet I can understand you and will forward your concerns to @DarkstaR.

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I just researched in many formal subscription sites (tibia, hamachi, WOW, bbot, windbot, etc...)and I couldn't find any "*" as you sayed. If I bought here it was beacuse I thought xenobot was as serious as the others I mentioned. Really disapointed. I thought you where better than this (Small letters at the end of the page to scam a bit more cash. Pleace you are better than that)

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Originally Posted by DarkstaR

The display is hard-coded into vBulletin. Morever, an * is a very common way to denote additonal information on a page footer. If you are unable to understand this, then the internet is going to be a very scary place for you.

I'm not going to edit vBulletin's code just to make this more obvious.

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Why the 12 days of the subscription I had left were cancelled? The charge was made in february 14? I have not used a single day, and I am not planning to use them anyway. Its just weird.

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Originally Posted by peloswey

I dont see a single thing about being fu*** once a month. I guess you are talking about the small letters at the bottom of the page where is strategically puted to scam a few more dollars.

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Quote:

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TERMS OF USE:

This End User License Agreement is an agreement between the owners of XenoBot and you regarding your subscription. Purchasing this software implies that you agree to the terms of this agreement. If you disagree with any part of this license agreement, you must not continue with your purchase.

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What don't you understand?

to be honest i did purchased the subscription with the recuring thing by mistake i notice the symbole i did search but didnt saw it ( bad screen resolution i guess) after purchasing i was feeling worried about it and ask a friend to check it out it took him a bit of time and did find what the symbole was doing and it says automaticly renewed so i jump on the forum and click on contact us to let the compagny know that i did a mistake because yes mistake are human sad but true ... and the link on the contact us is disable i try to contact darkstar to explain him that i did a mistake and really dont want them to automaticly take money from my bank account all the time till the rest of my life because i dont plan to play tibia that long and i didnt received any awnser ! im sure those guys /compagny are professional and will understand and fix this issue by maybe put the description of the buy exactly in the same window of the buy but right now i feel like im done for life i just make a life time donation for something that i wont use in 3 month or so please let us know that we can actualy say hey i did a mistake can you fix that please thanks with a cherry on top !

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Originally Posted by EastRaven

to be honest i did purchased the subscription with the recuring thing by mistake i notice the symbole i did search but didnt saw it ( bad screen resolution i guess) after purchasing i was feeling worried about it and ask a friend to check it out it took him a bit of time and did find what the symbole was doing and it says automaticly renewed so i jump on the forum and click on contact us to let the compagny know that i did a mistake because yes mistake are human sad but true ... and the link on the contact us is disable i try to contact darkstar to explain him that i did a mistake and really dont want them to automaticly take money from my bank account all the time till the rest of my life because i dont plan to play tibia that long and i didnt received any awnser ! im sure those guys /compagny are professional and will understand and fix this issue by maybe put the description of the buy exactly in the same window of the buy but right now i feel like im done for life i just make a life time donation for something that i wont use in 3 month or so please let us know that we can actualy say hey i did a mistake can you fix that please thanks with a cherry on top !

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Hello,

first off; stop saying it took time... It's on the same page.
Second, and an answer to your problem:

you can cancel it on your PayPal page.
Settings > Recurring payments or something like that.

Quote:

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Originally Posted by EastRaven

to be honest i did purchased the subscription with the recuring thing by mistake i notice the symbole i did search but didnt saw it ( bad screen resolution i guess) after purchasing i was feeling worried about it and ask a friend to check it out it took him a bit of time and did find what the symbole was doing and it says automaticly renewed so i jump on the forum and click on contact us to let the compagny know that i did a mistake because yes mistake are human sad but true ... and the link on the contact us is disable i try to contact darkstar to explain him that i did a mistake and really dont want them to automaticly take money from my bank account all the time till the rest of my life because i dont plan to play tibia that long and i didnt received any awnser ! im sure those guys /compagny are professional and will understand and fix this issue by maybe put the description of the buy exactly in the same window of the buy but right now i feel like im done for life i just make a life time donation for something that i wont use in 3 month or so please let us know that we can actualy say hey i did a mistake can you fix that please thanks with a cherry on top !

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Lmao this guy's trolling right? A lifetime sub for a product that you can never un sub from you say? Yeah buddy it's a gaming bot not crack cocaine.

The amount of autism on this board astounds me.

Maybe they shouldn't allow blind people on the internet.
Then these things wouldn't occur.