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Hey!
I've got an account which I can't put a creditcard payment for, as it is blocked for creditcard payment. I have no idea how this happened, as I got it this way. Will I ever be able to pay with creditcard or will is stay for ever? Is there any solution for this?
Cheers.
Email support and they'll unlock it.
Is there any risk for me, as I've bought the account? I've changed and registered it on me though, but Im scared I'll do something stupid and they'll delete the account.Quote:
Originally Posted by Xeno Scripts
EDIT: Thanks.
Just email them and tell your account name and ask if they can unlock it.Quote:
Originally Posted by Fleet
Thanks, I've just sent an email to the Tibia support. Let's hope they can solve it.
Often when your account has been blocked from chargebacks it's permanent. but if your very lucky you might get them to unlock you :P
Well it was a mess with the account, there was another guy trying to hack it back due to some misstake, and he was the one that made it blocked. Now I have it under control and the account is registered on me, but can't use the creditcard payment. Hopefully i'll be lucky and they'll fix it, otherwise I'll have to buy premium scrolls all the time.Quote:
Originally Posted by Royaliti
look this , seems i fucked :/
Thank your for your request.
>
> In which country do you live? Is your account registered correctly? The person who
> is paying for the Premium Scroll package or the extra service must live in the
> same country to which the account is registered. Has your credit card been issued
> by the country to which the account is registered?
>
> There was an inconsistency between the address in the account registration, the
> country of the payer and/or the country in which the credit card has been issued.
> This inconsistency led to the block of this payment method on your account.
>
> If you give us feedback on this inconsistency we can consider lifting the payment
> method block from your account.
>
>
> Kind regards,
> Argeia
> Tibia Billing Support
and i answered this (i bought the char btw)
Sorry for my english not is very good , im from Spain and
im living in Mexico currently , yeah my account is registered now correclty
in the past i had problems because a friend was paying for my premium times,
now i have a card in Mexico what i can use without problems since is issued by a mexican bank.
Thanks
Good, they will unlock it. :)Quote:
Originally Posted by Arak
Quote:
Originally Posted by Xeno Scripts
that billing support guys are retards
here is his last email , im scared about they can ban me or delete me for trading account,
ill dont answer that last question , better ill keep buying game codes x3
Dear Tibia player,
> Sorry for my english not is very good , im from Spain andim living in Mexico
> currently , yeah my account is registered now correcltyin the past i had problems
> because a friend was paying for my premium times,now i have a card in Mexico what
> i can use without problems since is issued by a mexican bank.
> Thanks
> My character name is : Senzz
Thank you for your request.
Recent payments have been made from Spain and not from Mexico. Are you back in Spain?
Kind regards,
Tavaren
Tibia Billing Support
Is the "real" owner from Spain? If yes, then tell them that your friend lives in Spain.Quote:
Originally Posted by Arak
yeah the "real" owner is from Spain xd
btw if i dont answer to them , there is a risk of be banned?