Payment Issues Megathread

[DarkstaR]

As explained in the visible notice, we've experienced some server issues which have effected payments. If you made a payment between February 10th and February 12th but have not received your XenoBot time, please post in this thread with your PayPal transaction ID. If you purchased through a re-seller, please either re-use the code you were given (it should still work) or talk to the re-seller to get a new code. We're going to sort everything out as fast as possible and give compensation to affected users.

If you haven't seen the notice, you can read it here:

Valued Customers,
From February 11th, 2016 at 6:00 AM PST until February 12th, 2016 at 00:00 AM PST, the XenoBot forums and website were offline. We had a major hardware failure in our main machine, but were able to bring the site back after many hours of work.

Due to the systems put in place from previous incidents, we are happy to say that there was a minimal interruption to XenoBot use, and most users shouldn't have seen an issue at all. Unfortunately, however, we did have to roll back the site to the state it was in at roughly February 11th, 2016 at 00:00 AM PST. This means that any payments posted between then and February 12th may not have been properly processed. If you're affected by this, please post in this thread with your PayPal transaction ID.

It's been a bumpy ride, but we've come out on top as always. Thanks for staying loyal to XenoBot and thanks for your understanding.
//DarkstaR

[Nickenik]

Hey have paid but haven't gotten any time

[krille]

It's been a bumpy ride, but we've come out on top as always. Thanks for staying loyal to XenoBot and thanks for your understanding.
//DarkstaR

Now it doesn't work either because of inject problems :/

[magixor]

Transaction ID
9L009412AU963522U

just as i paid the site went down today, yesterday just as i registered the site went down. Am i jinxed? -_-

[Tibiakid]

Transaction ID
04S08694XS846534W

Paid sometime yesterday, thanks.

[Chad23]

What the hell is going on with this bot. every day its something new. I cant log into my bot now. Im sick of paying for this bot and not being able to play it. So what the bots offline all day again? What the hell. I better get some days back because of this or im done using this bot. Everytime i try and load it today its saying error and closes the bot.

[playmate]

What the hell is going on with this bot. every day its something new. I cant log into my bot now. Im sick of paying for this bot and not being able to play it. So what the bots offline all day again? What the hell. I better get some days back because of this or im done using this bot. Everytime i try and load it today its saying error and closes the bot.

The bot is not offline, the updating is. Your bot doesn't closes, it minimizes. What's with the attitude?

[Adrax 13]

I fricken wish it was the 9th and 10th....
I got charged twice its like i had two recurring payments going

Here is the 10th 5E837407TY6757507

[Tobjun]

24H64691JT613205L -> i dident fail a payment but i had my first day off for a long time (where i could actually monitor and do some hardcore botting) and i dident have any bot cause it was unable to connect to my username at first, then saying "not up to date" even tho it is, and lastly it wouldent inject. If you just talk to cipsoft and make them give me a voucher for not being able to use your bot today, that would be great, thanks

[Tibia88]

Hello i cant log onto xeno client brought a month on 11 feb 2016 Transaction id : 8WR912138X4860211
Keeps saying my subscription is not active?