Tibia Bans, read it.

[psychoew]

This isn't a prank or joke, this is real, if you got banned and you send em like 1-5 emails the same day or next day that you weren't botting, used razor naga mouse/ any other mouse systems with hotkeys, and/or were target of massreport from enemy guild - this will actually work.
People from my server got their 300+ lvls back in 2 days after ban, and they were banned by tool.

check server Olympa, and check those nicknames - if they got unbanned in like 1 - 3 days I'm right .
Majster Maestro
Reckless Guil
Dash Dorsza

There were 3 more from the same guild which got banned (3 different accs) like on 20 of January and they're now running high XD
(got two of the nick from my garbage history - Maloskromny and Gjowani, I dont remember the third)
Just write in email that you use mouse with hotkeys, but no macros and it should be ok.