I recieved a answer today. I emailed CIPSoft yesterday at the date 09/04-15:
E: Was deleted without warning on a 160RP on Morta.Thank you for your request.
We have received your email. Please understand that it might take a few days to investigate your case thoroughly. We will get back to you as soon as possible. Please be patient.
Kind regards,
Layiana
Tibia Customer Support