sent different mails from 2 hotmails, this respond i got the 8th (5 days ago)
Dear Tibia player,
Thank you for your request. It will be processed as soon as possible. We kindly ask you not to write again concerning this problem until you have received a reply.
Note: If you have a problem with a Tibia account, we always need to know the name of one of the characters on it or, if the problem concerns a specific character, we need the name of that character.
If you have not included this information in your previous email, please reply to this email and tell us the name of a character on your account that is affected by the problem you are writing about.
Thank you for your patience.
Kind regards,
Tibia Customer Support
But i think i should have antoher one, wich says if i get undeletd or not, dont u think?