Quote Originally Posted by Pinnicle View Post
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> > MY CHARACTER IS BANNED????? DELETED???
> > Not once did I use bot! I have a 9 button mouse maybe that's what got me
> > deleted????
> > I've played that character since 2010!!
> > My character name is Composite
> > And you deleted me? For what reason?!
> > Signed
> > Pissed off customer
REPLY
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 Thank you for your request.
>
> An automatic check of your account has shown that unofficial software was used on it to play Tibia. We have reviewed the deletion carefully, but I am sorry to say we have found it was justified. I am afraid we are not prepared to revoke it. Please understand that we cannot accept any further complaints against the deletion. Moreover, please note that we cannot give you any further details concerning the check procedure. However, rest assured that the deletion of your account was not based exclusively on reports by other players.
>
> If you would like to go on playing Tibia, please create a new account and start over. However, if you do so we strongly recommend you make sure to study the Tibia Rules at
> http://www.tibia.com/support/?subtopic=tibiarules
> carefully and make sure not to violate them again. If you follow them at all times, you may be sure not to lose your new Tibia account again.
>
> Please note that this is the last reply we can send you in this matter.
>
> Kind regards,
> Puri
> Tibia Customer Support
My reply
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You will need to provide me the evidence that I was botting since I can provide evidence that I have no bots on my computer.
If you do not show me evidence I will see this as an unjusitified action and I will be taking this further. It is a disgrace! All these years of playing my character and this is how I get treated?! For being a loyal customer?!
I have not, ever, used bot, even once on my accounts. I was against bots!

This is totally unjustified! You have lost me as a paying customer. I was paying premium for 2 accounts (MY EK WHICH WASN'T DELETED EITHER!) AND my brother has stopped playing until this mess is sorted! He also has 2 accounts!

I am EXTREMELY dissatisified with your attitude and your company.
OKOKOKOK

I hope they don't check me for account sharing since the account was in registration change, if they do even, it's not a deletion
xdddddddddddddddd


also added this below and resent the email xdddddddddddddddddddd

their lucky I only paid a total of 100 euros via paypal, and the rest I bought from card directly. I'm lazy and I can't be bothered to call my card company xdddd

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I HAVE ALSO MADE A CHARGEBACK ON MY ITEMS UNTIL I RECIEVE MY ACCOUNT BACK!
THIS INCLUDES, BUT IS NOT LIMITED TO -
WORLD TRANSFER
NAME CHANGE

I will continue to chargeback for any other account I have paid for in the past until I recieve my character back. This could total a loss of 100 euros for your company SINCE I NEVER USED BOT AND YOU HAVE TAKEN MY ACCOUNT!!!

THIS IS UNJUSTIFIED!!!!!!!!!!!!!!!!!!!
Don't be stupid. Don't try to pull the "I'm gonna refund my money" card on them, that will only piss them off. If you would be so stupid to go through with this they can and probably will if the feel like it to charge you for fraud and just point at their service agreement that you have automatically accepted when playing Tibia...
Here's something copied directly from their service agreement:
We are not liable for any lost profits or special, incidental or consequential damages arising out of or in connection with the game, including, but not limited to, loss of data, items, accounts, or characters from errors, system downtime, or adjustments of the gameplay.
And here is some copied directly from their "extended service agreement":
2. Fees for Premium Accounts
Any fees for Premium Accounts must be paid in advance. They are not refundable in whole or in part.
3. Termination of Premium Accounts
Once Premium Accounts have expired or are terminated the respective accounts are downgraded to free account status and the account holders lose all Premium Account benefits. Any fees that have not been used will not be refunded.

This I manage to pull out in a matter of minutes without even having read them in the first place. So to summarise this you wont have a chance if they decide to go far enough, and then YOU will have to pay way more than those 100 euros...